How Connect POS helped Boardwalk Pub Improve Their Business

Boardwalk Pub has been a premier Toronto pub and restaurant for many years. Located in the south-east part of Toronto, The Beaches area, on the shores of Lake Ontario, it is one of the most popular summer spots in the big city.

Situation Analysis:

In 2003, Boardwalk Pub initiated a search to replace their computerized point-of-sale restaurant system. They realized that their existing system was not adequate to support the company's growing operations in the future for the following reasons:

The system's capabilities were outdated with no plans for further development.

The system was not user-friendly and training new wait staff on the system was costly.

The equipment broke down frequently causing interruption to customer service, staff frustration, and increasing support expenses, and Boardwalk Pub was not comfortable with the availability and speed of service from their local reseller.

They also wanted the latest technology in their new system; they wanted a system that would serve as a flexible platform to build and grow their business on well into the future.

The Decision Process:

During their selection process, Boardwalk Pub's owners reviewed several top competitive solutions. While a relative newcomer to the industry in comparison with its competition, Connect POS's team demonstrated its commitment to the project's successful outcome, as well as customer satisfaction with the Connect system as noted in recent testimonials and reviews of current customers.

Each of the solutions reviewed provided Boardwalk Pub with the capability to achieve better management and daily activities of the restaurant. Connect's competitors offered a comprehensive POS system; the cost and complexity of those systems seemed prohibitive and difficult to customize to meet Boardwalk's specific requirements. Connect's approach was more flexible and open. After careful consideration and input from the owners, restaurant managers, and members of their wait staff, they made the final decision to install the Connect POS.

Implementation:

The Connect team led the implementation process smoothly and fast to accommodate Boardwalk's schedule and setup.
The restaurant menu and floor plan was created by the Connect installation team togheter with the restaurant manager to shorten the time required to add and modify menu items.
The restaurant management very quickly mastered the process of working with the Connect software Front-Of-The-House(FOH) and Back-of-the-House)BOH.

Throughout the installation process no issues have surfaced.
Since the original installation, Boardwalk Pub has been upgraded several times to the new Connect POS software that contained several improvements and software optimization patches.

Results:

Boardwalk Pub was entuziastic about the overall success of the project. It was on time, on budget, and the software features and speed has exceeded Boardwalk's expectations.
By going with Connect POS, Boarwalk reports an anticipated annual system support cost savings, simply by reducing the amount of support required from their previous reseller.
Now with Connect POS, the restaurant managers have complete control of their Connect POS system and can make their own menu changes, create new jobs and employees, access critical reports, and run the restaurant without the need for assistance from support staff.

To date Connect POS is running reliably at the Boardwalk Pub.

In addition:

From a wait staff standpoint, ease of using the system and increased reliability has significantly improved employee morale and customer service.
Connect POS has empowered Boardwalk Pub's staff and put them in control as they can now assess and complete issues on their own.